Guest Terms

CLAUSE

• Use of our Services
• Key Information
• Our contract with you
• Making a booking and its acceptance
• Cancelling your order and obtaining a refund
• Your licence to use the venue
• Our services
• Your obligations
• Services in UK only
• Hire Fees
• Payment
• Complaints
• Limitation of Liability & Indemnity
• Disputes
• Termination, consequences of termination and survival
• Events outside our control
• Communications between us
• General

Schedule 1: Rules of Hire

Schedule 2: Discounts

1. Use of Our Services

1.1 Please read the following important terms and conditions before you register for an account or book a venue or space (venue) on our platform: www.conveenie.com (Site) and check that they contain everything which you want and nothing that you are not willing to agree to.

1.2 Be aware that, as well as reading the terms set out herein (Terms), you should also refer to:

• the terms and conditions of the applicable venue Host ("Host”) on their home pages and on any applicable listing (Listing); together with
• the specific terms relating to any booking you make as set out in the Confirmation (see clause 4.9);

before booking a venue on this Site. When you do so, the resulting legal contract is between you and the Host (Hire Agreement). Our terms with the Host are here.

1.3 Our contract with you (Contract) is governed by:

• these Terms which set out the terms of our services to you, facilitating the venue booking and payments between you and the relevant Host including the Schedule(s) hereto (Services);
• our Privacy Policy which governs how we will use your personal data as a user of our Site whether or not you register an account or book a venue (User); and
• Terms of Use and Acceptable Use of our Site which governs your use of this Site, as a User.

2. KEY INFORMATION

2.1 WHO ARE WE?

Company details. We are Conveenie Limited (company number 14715053) (‘we’ or ‘us’). We are a company registered in England and Wales and our registered office is at Flat 3, 129 Camberwell Road, London, United Kingdom, SE5 0HB. We operate the website and platform www.conveenie.com (Site).

2.2 Contacting us.

To contact us, telephone our customer service team at 07532 022 646 or email us at support@conveenie.com or you can write to us at Flat 3, 129 Camberwell Road, London, United Kingdom, SE5 0HB. How to give us formal notice of any matter under the Contract is set out in clause 17.

2.3 What We Do. We are dedicated to helping communities by finding venues for community-based activities. We use the power of technology to bring together venue providers (Hosts) and those seeking venues for such community-based activities (Guests), together. Our services do not include the provision of venue hire directly, nor do we act as principal in any transaction, nor as agent for either the Host or Guest, except to facilitate payments. We act as an intermediary and we are not bound by any agreement that may arise at any time between a Host and Guest on our Site (Services).

3. Our contract with you

Your attention is particularly drawn to the provisions of clause 13 (Limitation of Liability and Indemnity).

3.1 These Terms set out your rights and responsibilities when you use our Services to locate and book a venue on our Site, so please read them carefully before you register for an account or book any services from a Host on our Site and check that they contain everything you want and nothing that you are not willing to agree to. By using our Services, you’re agreeing to the terms of the Contract. If you don’t agree, you should not use our Services.

3.2 Entire agreement. The Contract is the entire agreement between you and us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract.

3.3 Your copy. You should print off a copy of these Terms or save them to your computer for future reference.

4 Making a booking and its acceptance

4.1 Below, we set out how a legally binding contract (the Hire Agreement) between you and the Host is made.

4.2 You can place a request to book a venue from any of our Hosts on the Site by registering an account with us.

4.3 Registering an account: In order to register an account with us we will require your email address and ask you to create a secure password. It is your responsibility to keep your account details safe and secure. Any employees, contractors, or third-parties who use your account as your representative or otherwise are deemed to have your authorisation to act on your behalf. You may only have one account on our Site. In the absence of negligence on our part or any failure by us to comply with this contract or our Privacy Policy or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

4.4 Eligibility: In order to create an account you must be over the age of 18 and acting as or on behalf of a business (including any not-for-profit organisation).

4.5 Your booking: Any booking of a venue shall be on a temporary short term basis and shall constitute a licence from the Host for the use of a specified area of such venue for the purposes and on the dates and hours agreed in the Confirmation and shall not amount to a tenancy. Our listed venues will generally be multi-use community centres and are not for your exclusive use. You understand that your booking shall be limited to specific areas, times and dates and any other terms as agreed with the Host.

4.6 Correcting input errors. Our booking process allows you to communicate with the Host and agree the specifics of your booking. You should check and amend any errors before submitting your booking details and check the booking carefully before confirming it. You are responsible for ensuring that your booking and any specification submitted by you is complete and accurate.

4.7 When you place your booking request at the end of the online checkout process on the Host’s Listing (e.g. when you click on the ‘Pay now’ button), [we] will acknowledge it using our messaging facility on the Site. This acknowledgement does not, however, mean that your booking has been accepted by the Host.

4.8 The Host may contact you [using the messaging facility provided on each Host’s Listing] to say that it does not accept your booking. This is typically for the following reasons:

• the venue is unavailable or unavailable on the dates and times requested;
• you are ineligible to book the venue;
• there has been a mistake on the pricing or description of the venue.

4.9 Confirmation of Booking: Communication between you and the Host can occur privately through the Site. Payment is deducted from your account at the time of the booking request, and is held on account with our Payment Processor. Your booking is considered confirmed upon Host confirmation and our subsequent messaging you via email (Booking Confirmation). Upon which;

• a legally binding contract (the Hire Agreement) will be in place between you and the Host. The Hire Agreement shall consist of all terms set out in the Host’s listing and Home Page and any specific terms agreed between you and the Host prior to the Booking Confirmation, the Host’s privacy policy, any applicable terms set out herein and the Rules of Hire as set out in the Schedule(s) hereto. If there is any conflict between any of these terms, any terms specifically agreed between you and the Host prior to the Booking Confirmation shall take precedence; and
• your access to the venue will be arranged in accordance with these and the Host’s terms and any terms contained in the Confirmation.

4.10 If you have agreed with the Host a series of consecutive bookings for the same venue on a regular basis (say on a weekly or monthly basis, for example) (Recurring Bookings), you shall be required to make payment upfront, and the Host will be able to accept or decline these event instances in the same way as set out in clause 4.9.

4.11 We give no undertaking or warranty that the venue you book on the Site is of satisfactory quality or is otherwise suitable for you. We are not responsible for reviewing and inspecting listings offered by our Hosts. However, this does not affect your legal rights against the Host.

4.12 Beyond Confirmation of your booking and procuring the processing of your payment of the Hire Fees or refunds, we have no responsibility to you in relation to your licence to use the venue during and in accordance with your Hire Agreement and all responsibility shall pass to the Host.

5 Cancelling your order and obtaining a refund

5.1 Cancellations, termination of hire and refunds: Save as otherwise provided on the Host’s Listing, the following terms shall apply to a cancellation prior to the commencement of a venue Hire Period (Hire Period):

• 5.1.1 Either party may cancel a booking within 36 hours of Confirmation provided the commencement date of the Hire is more than 7 days following the date of the Confirmation, and your refund will be processed within 7 days of cancellation;

  5.1.2 Otherwise, if you cancel your booking:

  • More than 8 weeks prior to the booking, you will be entitled to a full refund;
  • Less than 8 weeks but more than 7 days before the booking, you will be entitled to a refund of 50% of the booking fees (including any deposit paid).
  • Subject to clause 5.1.1, you will not be entitled to a refund (save any deposit) if you cancel your booking within 7 days of the commencement of the Hire Period.

5.2 We may cancel a booking due to unforeseen circumstances outside our control in accordance with clause 16 or in any circumstances in which we reasonably believe that there may be a risk to your safety or if there is a breach of our terms of service, either by you or the applicable Host. If we do so, and such cancellation is not as a result of your breach, we shall use reasonable endeavours to procure a suitable alternative venue for you or provide a full refund of all payments made for an unused booking.

5.3 We shall endeavour to process all refunds within [7] days of cancellation.

5.4 Save for any responsibility set out in this clause 5, we shall have no liability to you or the Host for any cancelled bookings, or any fees, costs, expenses or losses whatsoever incurred by you or any third party therefor.

5.5 Note that all cancellation and refund policies set out in these Terms are subject to any contrary terms in your Hire Agreement, in which case the Hire Agreement shall take precedence.

5.6 To cancel or reschedule your booking, please log in to your Conveenie account and use the booking facility to select the relevant booking, where you can proceed to initiate the desired action. 

5.7 Save as otherwise provided in your agreement with the Host, if you cancel the Contract prior to commencement of the Hire Period, we will process your refund as stated in clause 5.8 (where applicable) for the price you paid for the Services, by the method you used for payment.

5.8 Refunds

• will be processed within 7 days from the date of cancellation.
• will be issued to the account used for the booking.

Any applicable processing fees or transaction fees charged by third-party payment providers are non-refundable.

5.9 Cancellation of a Recurring Booking by a Host or by you will apply to the individual event instance (or multiple instances). Refunds shall be made by us in accordance with clause 5.1 to 5.8 above or as otherwise agreed with the Host.

5.10 Rescheduling a Booking: As a guest, in accordance with clause  5.6, you can request to rebook a time slot, provided that the duration does not exceed the original booking. The approval of the new date/time is contingent upon the Host's acceptance. In the event that the rescheduling request cannot be accomodated, and depending on when the request is made, any applicable refund will be processed in accordance with the cancellation policy outlined in clause 5.1 above.

5.11 This will be subject to the terms of the Hire Agreement between you and the Host.

6. Your Licence to use the venue

Subject to the terms of your Hire Agreement:

• When you make a booking, you are granted a licence by the Host to access, occupy and use the relevant parts of the venue in accordance with the permitted use as agreed with the Host and subject to any specific terms of hire and any conduct requirements applicable to you.
• The Host may terminate such licence with immediate effect without refund if you are in material breach of the licence or you, or any persons permitted on-site are in material breach of any applicable conduct requirements.
• You acknowledge that no relationship of landlord and tenant will be created between you and the relevant Host under any licence or as a result of your use of the venue.
• You acknowledge that the Host will retain control, possession and management of the venue and you have no right to exclude the Host from the venue.
• You acknowledge that the Host will retain control, possession and management of the venue subject to the licence.
• You acknowledge that at the end of a licence, you will no longer be permitted to access, occupy and use the venue and that if you continue to access, occupy or use the venue, you may be required by the Host to pay an overrun fee (which might be an hourly or daily rate and which might be more than the hourly or daily rates included in the original hire fee).
• You cannot assign a licence.

7. Our services

7.1 Descriptions and illustrations. Any descriptions or illustrations of venues on our Site are provided by the Host and we have no responsibility for vetting the accuracy or content of such descriptions or illustrations. This does not form part of our Services.

7.2 Changes to Terms. We reserve the right to amend the terms of our Services if required by any applicable statutory or regulatory requirement or if the amendment will not materially affect the nature or quality of the Services, and we will notify you in advance of any such amendment. The applicable Terms relating to any confirmed booking shall be those in force on the date of such booking. Continued use of the Site following such changes to the Terms shall constitute your acceptance of such amendments.

7.3 Reasonable care and skill. We will provide our Services with reasonable care and skill.

8. Your obligations

8.1 It is your responsibility to ensure that:

• the terms of your booking are complete and accurate and the Confirmation reflects your requirements;
• you cooperate with us in all matters relating to the Services;
• you keep your account details secure;
• you provide us in a timely manner with such contact and other information we may reasonably require in order to supply the Services, and ensure that such information is complete and accurate in all material respects;
• you comply with our rules of hire as set out in the schedule to these Terms.

8.2 If our ability to perform the Services is prevented or delayed by any failure by you to fulfil any obligation listed in clause 8.1 or in any other way (Your Default):

• 8.2.1 we will be entitled to suspend performance of the Services until you remedy Your Default, and to rely on Your Default to relieve us from the performance of the Services, in each case to the extent Your Default prevents or delays performance of the Services. In certain circumstances Your Default may entitle us to terminate the Contract under clause 15 (Termination);

• 8.2.2 we will not be responsible for any costs or losses you sustain or incur arising directly or indirectly from our failure or delay to perform the Services; and

• 8.2.3 it will be your responsibility to reimburse us on written demand for any costs or losses we sustain or incur arising directly or indirectly from Your Default.

9. Services in UK only

You may place an order for the Services from an address outside the UK, but the order must be for performance of the Services to an address in England or Wales and all payments must be made in pound sterling.

10. Hire Fees

10.1 Each Host is free to set its hire fees or deposit requirements for the hire of venues it lists on its Listing and for any other charges.

10.2 Payment will be made directly to the Host through the Site using Stripe or any other third party payment system that uses an encrypted secure payment mechanism which we choose to use (Payment Processor). You will need to be able to make payments using the Payment Processor we support in order to conclude any booking you make on our Site.

10.3 You will only be directed to provide your bank details to our Payment Processor in order to pay for your booking when the terms and timings of hire and Hire Period is agreed between you and the Host and after receiving a Confirmation.

10.4 All Hire Fees are listed [exclusive/ inclusive] of VAT. [Where VAT is payable in respect of your Agreement with the Host, you will be charged such additional amounts in respect of VAT, at the applicable rate, at the same time as you pay the Booking Fee].

10.5 It is always possible that, despite our reasonable efforts, some of the listings on our Site may be incorrectly priced. Where the correct price for the booking is less than the price stated on our site, we will charge the lower amount or If the correct price for the Services is higher than the price stated on our site, we will contact you [in writing] as soon as possible to inform you of this error and we will give you the option of continuing to make the booking at the correct price or cancelling your booking. We will not process your booking until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. However, if we mistakenly accept and process your booking where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel your booking and refund you any sums you have paid.

11. Payment

11.1 By agreeing to use our Services, you authorise us to collect and process payments via a payment processor (Payment Processor) for your confirmed booking. We currently use Stripe to process your payments. You can view their terms and conditions and Privacy Policy here [www.stripe.com].

11.2 Our Site will redirect you to the Payment Processor or a custom payment form on our Site, however card details will always be handled and submitted directly to the Payment Processor to make payment. We therefore do not collect, store or retain any bank account, debit or credit card or payment details, nor will we be responsible or liable for the acts of the Payment Processor. All personal information provided to the Payment Processor will be treated in accordance with its own Privacy Policy, and which you should read carefully. We reserve the right to change our Payment Processor and we shall notify you and change our Terms accordingly.

11.3 Once payment is made by you to a Host via the Payment Processor, you shall be deemed to have made payment directly to the Host. We shall make any refunds in the same way.

11.4 payment for the booking or at least part thereof, as required by the Host, is in advance. We will take your first payment (if applicable) upon Confirmation of your booking and any subsequent payments as instructed by the Host

11.5 We will make any refunds owed to you using the same process to the same account.

11.6 We are not responsible for any payment issues or disputes that arise from the use of Stripe’s or the applicable Payment Processor’s payment services.

11.7 Our Services are free to you and we do not deduct any commission from your payment. We do take commission for our Services from the Host only.

12 Complaints

12.1 If you are having an issue with any of our Hosts you should first contact us using our messaging system provided on the Site and we will endeavour to help you.

13 Limitation of Liability and Indemnity

13.1 Save for any liability that we cannot exclude in law (including death or personal injury) nothing in the Contract limits or excludes any liability which cannot legally be limited or excluded.

13.2 We are not a party to the Hire Agreement. Therefore we shall not be liable for any disputes, damages, losses or claims arising from the hire of a venue listed on the Site. Any claims you have against the Host must be made directly against the Host and may be subject to any limitations on liability specified by the Host on its Listing. While Conveenie does not undertake responsibility of collecting payment for any damages occurring during the hire period, we reserve the right, at our discretion, to assist in facilitating the payment process using the card details provided by the Guest (minus any applicable Stripe fees). It is explicitly agreed that any damages and the associated payment arrangements must be mutually agreed upon directly between the Host and the Guest. The facilitation by Conveenie does not imply an admission of liability, and any resolution reached is solely the responsibility of the parties involved. Both Hosts and Guests commit to collaborating in good faith to address and resolve any issues related to damages, with Conveenie providing facilitation support where applicable.

13.3 Whilst we shall endeavour to ensure the accuracy of information on our Site, we do not guarantee the suitability, quality or availability of any venue listed. You are advised to use your own judgement and carry out your own due diligence before making a booking.

13.4 Subject to clause 13.1, we will not be liable to you, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

• 13.4.1 loss of profits;

• 13.4.2 loss of sales or business;

• 13.4.3 loss of agreements or contracts;

• 13.4.4 loss of anticipated savings;

• 13.4.5 loss of use or corruption of software, data or information;

• 13.4.6 loss of or damage to goodwill; and

• 13.4.7 any indirect or consequential loss;

13.5 Subject to clause 13.1, and as we have no control over your agreement with, or the actions of the Host, our role being simply as intermediary, our total liability to you arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, will be limited to 15% of any Booking Charges you have paid to a Host under the Contract in the preceding 6 months. You are responsible for obtaining insurance in order to cover any additional liability.

13.6 Unless you notify us that you intend to make a claim in respect of an event within the notice period, we shall have no liability for that event. The notice period for an event shall start on the day on which you became, or ought reasonably to have become, aware of having grounds to make a claim in respect of the event and shall expire 3 months from that date. The notice must be in writing and must identify the event and the grounds for the claim in reasonable detail.

13.7 Nothing in these Terms limits or affects the exclusions and limitations of liability set out in our Terms of Use and Acceptable Use.

13.8 Indemnification: You will indemnify, defend and hold us harmless against all and any third-party claims, liabilities, losses, damages, and related expenses (including reasonable legal expenses) (Claims) relating to a Hire Agreement and otherwise relating to our Services which arises as a result of your failure to comply with applicable law, your provision of information to us or a Host that is inaccurate, incomplete or untrue, the breach of any of your obligations under the Contract or any Hire Agreement. This indemnification will survive termination of this Contract.

13.9 This clause 13 will survive termination of the Contract.

14 Disputes

14.4 We will try to resolve any disputes with you quickly and efficiently. We are not required to resolve your dispute with a Host however if you do have a dispute with any of our Hosts, please see clause 12.1, above.

14.5 If you are unhappy with us please contact us as soon as possible using our contact details at the top of this page.

14.6 If you want to take court proceedings, the relevant courts of England and Wales will have exclusive jurisdiction in relation to these Terms.

14.7 English law will apply to these Terms.

15 Termination, consequences of termination and survival

15.1 Termination. Without limiting any of our other rights, we may suspend the performance of the Services, or terminate the Contract with immediate effect by giving written notice to you if:

• you violate these Terms or any other rules that govern the use of the Service;

• you attempt to circumvent the Site by contacting the Host privately without using the messaging system provided on our Site to arrange a booking;

• your conduct may harm us or others and/or cause us or others to incur liability;

• you receive consistently negative reviews from other users, or;

• as otherwise determined by us at our sole discretion.

15.2 You may close your account with us at any time by providing us with notice in accordance with the instructions available through the Service. You must ensure you have no current bookings at the time you close your account. We are entitled to remove your profile or any of your content on or through our Site.

15.3 Consequences of termination

• 15.3.1 Termination of the Contract will not affect your or our rights and remedies that have accrued as at termination.

• 15.3.2 Survival. Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination will remain in full force and effect.

16 Events outside our control

16.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control (Event Outside Our Control).

16.2 If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract:

• 16.2.1 we will contact you as soon as reasonably possible to notify you; and.

• 16.2.2 our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. We will arrange a new date for performance of the Services with you after the Event Outside Our Control is over.

16.3 Neither we, you, nor the relevant Host shall be held responsible for cancellations or delays caused by events beyond the relevant party’s control, including but not limited to natural disasters, acts of war, government restrictions, illness, pandemic or any other unforeseen circumstances, such as government-imposed restrictions, lockdowns, or public health guidelines, which, in the reasonable opinion of the Host or you, requires the abandonment, postponement, interruption or cancellation of your booking. In the event that the Host is affected by the event, the Host shall use our Services to arrange a suitable alternative and, if a suitable alternative is not available, we will use all reasonable endeavours to ensure that the Host refunds you prior to such cancellation. In the event that you are affected by an event outside your control, you must immediately notify us in writing.

17 Communications between us

17.1 When we refer to "in writing" in these Terms, this includes email.

17.2 Any notice or other communication given [by one of us to the other] under or in connection with the Contract must be in writing and be delivered personally, sent by pre-paid first class post or other next working day delivery service, or email.

17.3 A notice or other communication is deemed to have been received:

• 17.3.1 if delivered personally, on signature of a delivery receipt or at the time the notice is left at the proper address;

• 17.3.2 if sent by pre-paid first class post or other next working day delivery service, at [9.00 am] on the [second] working day after posting; or

• 17.3.3 if sent by email, at [9.00 am] the next working day after transmission.

17.4 In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.

17.5 The provisions of this clause will not apply to the service of any proceedings or other documents in any legal action.

18 General

18.1 Assignment and transfer

• 18.1.1 We may assign or transfer our rights and obligations under the Contract to another entity but will always notify you in writing or by posting on this Site if this happens.

• 18.1.2 You may only assign or transfer your rights or your obligations under the Contract to another person if we agree in writing.

18.2 Variation. Any variation of the Contract only has effect if it is in writing and signed by you and us (or our respective authorised representatives).

18.3 Waiver. If we do not insist that you perform any of your obligations under the Contract, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you or that you do not have to comply with those obligations. If we do waive any rights, we will only do so in writing, and that will not mean that we will automatically waive any right related to any later default by you.

18.4 Severance. Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

18.5 Third party rights. The Contract is between you and us. No other person has any rights to enforce any of its terms.

18.6 Governing law and jurisdiction. The Contract is governed by English law and we each irrevocably agree to submit all disputes arising out of or in connection with the Contract to the exclusive jurisdiction of the English courts.

Schedule 1: Rules of Hire

In addition to any rules of hire specified in the Hosts Listing or the specific terms of your Hire Agreement with the Host, you shall additionally be responsible for:

• leaving the venue in the same condition as it was at the commencement of the Hire Period;

• ensuring you do not obstruct properties adjacent to the venue or other parts of the property where the venue is located;

• notify the Host of any damage to the venue prior to the end of the Hire Period;

• not causing a nuisance to adjacent areas or making excessive noise;

• only using the venue for the commercial and non-residential purpose as defined in booking,

• not carrying out any illegal or unlicensed activity at the venue;

• not allowing animals in the venue (aside from assistance dogs, or save as otherwise permitted by the Host);

• not altering the venue aside from any temporary decorations;

• not exceeding the maximum number of guests as specified in the Listing;

• not disclose any sensitive or non-publicly available information regarding the Host;

• ensuring that you and all persons permitted access to the venue by you observe all health, safety, security and hygiene rules or instructions at the venue as notified to you by the Host or as otherwise required by law or as reasonably required for the hire purposes;

• you have in place valid and adequate insurance cover;

We are not a party to your agreement with the Host and we are not responsible for monitoring or policing your hire and use of the venue or liable for any breach by you of the Hire Agreement but you may be liable to the Host, (or to us, pursuant to the indemnity in these Terms) if you breach any of these or other terms of your Hire Agreement.

Schedule 2: Discounts

Off-Peak Pricing:

Hosts have the flexibility to make the most of their spaces with the 'Happy Times' feature, offering discounted rates during specific off-peak periods. Hosts decide when to activate this and adjust prices, and you'll see these discounted rates highlighted on their listing during those times.

Charity Discounts:

Supporting great causes means that some hosts offer discounts to charities. To get this discount, please provide your charity registration number during checkout. While this process doesn't validate the charity, it helps hosts filter genuine charitable organisations. Be aware that pretending to be a charity is not permitted and may have legal consequences.

Recurring Booking Benefits:

If you're a regular, hosts might treat you with special discounts for recurring bookings. This means you get a discount when you book the same space multiple times. Hosts set the discount, and it's exclusively for bookings that happen at least three times. It's a win-win for everyone, and as a guest means that you can build a trusted relationship with your host in a venue that you’re familiar with.

 

Note: Only one discount can be applied to single or recurring bookings (combining multiple discounts is not permitted).